TESTIMONIALS


“Just a follow up on our group tour with Tour West America on Sept 29-Oct 6, 2017. Our trip could not have gone any better thanks to the bus service Tour West America provided for us. Everything was handled very professionally and I must say the driver, Nick Mullenaux was very professional and courteous. He may have been the best driver we have ever had on any of our trips. Kudu’s to all of your staff for a job well done. We would love to partner with Tour West America again on future trips.” -John Pike, St. Charles Parks Department

“Everything was great as always! Thank you!” -Group Adventure

“I wanted to let you know that we had a wonderful experience this weekend with your drivers. They were outstanding. We have been taking these trips for many years and they are by far the best. I hope that we can count on having them as our drivers in May 2017. Thank you again for the highest quality of service!” -Diana Polanski, School Field Trip

“I wanted to first thank you for the amazing experience it has been working with your company! Secondly, I’d like to compliment your driver Bonnie on a job well done! We felt safe and I appreciate how flexible she was throughout our entire weekend! The bus was beautiful! Looking forward to working with you again next year!” -Perla Rodriguez, School Trip

“Enjoyed the trip. Very well planned and organized. Tour was handled very well. Prompt service, clean bus. Friendly driver and escort. Like to leave the driving and planning to Tour West America.”

-Motorcoach Tour Passengers, St Patricks Day Laughlin

“Have made the trip several times and have always enjoyed myself.  Thank you Loren and Betty. You made it a great trip! Kudos to you!  Loren and Betty are a great team. They facilitate a fun and relaxing trip.”

-Motorcoach Tour Passengers, Puerto Penasco

“Everything with the buses and the trip went fantastically. The buses were all on time and the drivers were all extremely nice and helpful. I have no complaints about our recent trips!” -Christine, School Field Trips

“Madonna did an excellent job of giving us information and trivia about sights and places. We will definitely travel with you again. Madonna and Jack, thanks for a great trip! Jack is a great driver and Madonna did an great job keeping us interested and entertained. Looking forward to future trips with you two and your company.”

“Jack is an excellent driver, very kind, courteous. Madonna went out of her way to make sure we had first floor rooms after we brought it to her attention we had trouble climbing stairs with suitcases. She is very informative. … Also met many wonderful people and cannot believe the sights we saw.”

-Motorcoach Tour Passengers, Antelope Canyon by Land and Lake

“Everything was super! Jack and Betty did a tremendous job. The stop in Sedona was so special and greatly appreciated. Many thanks.”

“Bus was clean and comfortable. Really enjoyed the stop in Sedona on the way to Grand Canyon. Jack was especially accommodating to passengers with limited abilities.”

“Our driver and escort went out of their way to please us and make our trip most memorable.”

-Motorcoach Tour Passengers, Grand Canyon and Williams Train

“Rocky excellent drive. Carol was a lovely escort. Both were friendly, professional and knowledgeable. Will take this fun trip again.” -Motorcoach Tour Passengers, San Diego Day

“Looking forward to doing it again in 2017 with Loren and Judy. They took such good care of us and went above and beyond! Loved our hotel room.”

“Just an excellent trip with two great guides who went way above and beyond to ensure we had a great time.”

-Motorcoach Tour Passengers, Puerto Penasco 4 Days

“Had a wonderful trip. Madonna is the best. She went above and beyond to make sure everything was done right … I would go anywhere with her as a host, no worries. A true asset to Tour West!”, “Very impressed with both driver and hostess, They went beyond to make sure we were comfortable. Commendable!” -Motorcoach Tour Passengers, Rose Parade Yuma A

“The trip was super! The driver was early, cheerful, fun, and everyone loved the whole trip. We arrived in great time & were home right on schedule. We will always use Tour West! Thank you!” -Linda, Rock Shadows RV Park

“Enjoy all the travel tidbits and interesting facts. Madonna is exceptional!” -Motorcoach Tour Passenger, Barleens Arizona Opr

“I cannot say enough positive things about the service we received. Not only were we happy with the quote we received, we were extremely happy with the service.
The bus arrived before the scheduled time (perfect), he was also extremely courteous loading people’s bags, and accommodating our request of a microphone. We had no issues and no complaints – the service was above and beyond what we expected. Hopefully this messages makes its way to the driver as he was an integral part of this process. Again, the service was great and we will definitely keep Tour West America on our list to use in the future. Thank you!” -Trenton, Nissan North America

“Yes! Everything went so well. The drivers were on time, very courteous and no issues whatsoever. The lead driver on Saturday was a life saver. We had thought one of the kids was going to be picked up at camp, but that was incorrect, so I called her right away and she made sure she did everything possible to stop the buses and wait for us to get the camper to her. She was extremely accommodating, did not judge at all and was so pleasant about the entire thing.
We love working with you all so thank you again for all you do for us!” -Maureen

“Loren and Judy went out of their way to accommodate all of our individual and group needs. Both were happy and positive in spite of cold weather. It was a pleasure to travel with them.” -Passengers, Puerto Penasco

“Awesome except for the lineup at Chill. Jack and Bea are the best host and hostess. They are very kind, considerate and take care of our well being.” Dave & Alma Striker, Christmas California Style

“”This is truly a ‘service’ company! The booking was quickly responded to & all further questions were handled with courteous expertise. The contract arrived as proposed in an expedient manner. The driver was very pleasant, the bus clean & on time — everything you hope to receive when you’ve contracted for service in a new city. My clients are important to me & I want to give them the best experience — Tour West America helped me accomplish that.

-Jazz-N-Aweigh Tours

“”I would like to share our experience with Tour West America regarding our Brand USA Willy ScharnowStiftung German Fam across Arizona and New Mexico from November 18-25, 2014. I wanted to reach out to let you know that our driver, Tom Benson, was absolutely fantastic. The group enjoyed him and we were very happy with his service. He was always on time (often early), had a wonderful attitude and was quite helpful whenever needed. He followed the itinerary wonderfully and got us there on time. If we ever have another journey like that in your area, I will be sure to book Tom again. You have a wonderful asset at your company. Please congratulate him on a job well done.

-Tiwana S. Perry, Project Manager, Domestic

“I want to give a late thank you to Tour West for the excellent bus driver, Mike Land, who drove our scenic bus tour of Sedona on Monday, September 22nd. He was very familiar with the area we toured and worked very well with the step-On-Guide. Mike was especially helpful with one of our Guests who required assistance with his scooter. Thanks for the clean bus and the professional driver.” Ed, Tour Host

“Rick, our driver, was very accommodating and exhibited knowledge of area, recommended additional stop and his manners were exemplary. Tour price was great considering our open agenda and need for flexibility to meet accommodations of diverse needs of travelers. Bus was clean and without any mechanical issues. Highly recommended.”

-Judy, Designing Women of Arizona

“We had a wonderful experience with both of our drivers. They were both wonderful!! It was probably one of our best trips! Everything was perfect and we appreciate both drivers tremendously.” Jill, Hidden Hills Elementary School

“There is nothing to improve. D J is first rate, jolly attitude, knows everything – relaxing and eager to please us. Patient with slow and disabled passengers. Tom was brilliant, a very good driver. Ten out of ten. We adore Tour West, the very best.”

“Excellent driver and D J was very informative and personable. The hotel was great. We had a wonderful time. Thank you.”

-Grand Canyon passengers

“A fantastic trip. I appreciate the help with my walker. Thanks Paul and D J. This is a dream that just came true for me.” Rose, Twin Arrows Overnight and Grand Canyon

“Our tour guide, C S, was superb. Extremely knowledgeable and an excellent speaker. Our driver, Susan, did an excellent job also.” “What a delightful trip! Informative, fun, friendly, affordable.” -Twin Arrows Overnight and Grand Canyon passengers

“I won so I would definitely go again!” -Pat Oldfather, Price Is Right Yuma departure

“Really enjoyed the trip. So many fun things to see and do.Excellent driver (John), excellent escort (Madonna). All the extra planning and attention to detail make Madonna’s trips exceptional! Thank you, Madonna, for the wonderful sights seen and memories made.” “Madonna is far and away the best tour director. So well prepared and informative from start to finish of trip.” New Mexico Land of Enchantment passengers

“Peg is wonderful, a lot of fun. Susan was a nice driver. Thanks so much for the great time.” -Grand Canyon Overnight passenger

“We always have fun with Bea!!! Can’t wait until next year. Want to go to the Price Is Right.” -Donna, Palm Springs Follies

“Our driver was AMAZING; he was not only on time, but early! He was very fun and worked great with our team. We will be using Tour West America anytime we need a bus!” -Noelia D., Company Apartment Tour

“Your drivers were the greatest. Very flexible with requests and polite. Keep up the good work!!” -R. Jurgenson, School Field Trip

“We can’t thank you enough for being a reliable, easy-to-work-with resource for buses! We always need charter for this particular field trip each year, and we look forward to using you guys for years to come!” -Erin Moler, School Field Trip

“Just wanted to let you know what a wonderful time my husband and I had when we went on the 3 day tour last month to Puerto Penasco. We plan on going again next year only it will be the 4 day tour and hopefully Judy and Loren will be doing the tour again. They were absolutely wonderful. See you next winter.” ~Teresa Harper, Puerto Penasco

“The bus broke down. Both Jack and Madonna handled the situation very well. They are both exceptional and we hope to travel with them again. Madonna gives us so much information as we go along.”

-Motorcoach Tour Passenger, Monument Valley & Canyon de Chelly

“I wanted to thank your driver Bonnie for stepping in when our tour director fell ill. She really went above and beyond to accommodate our group. Our passengers really loved her as well. Please let her know that we absolutely appreciate everything she did. Absolutely one of the best drivers.” - Kris, Badger Bus Tours, March

“We were very pleased with the service, professionalism, and expertise of our drivers.
You can put this trip in your “win” column.” -San Diego

“We really enjoyed the planned stops and entertainment, Riverdance, The Riverwalk, and being in the Drury Inn. Driver and escort were great. San Antonio was a wonderful experience. Very good trip. I felt safe and comfortable traveling single. Thank you.”

-Motorcoach Tour Passenger, San Antonio

“Our driver Loren went above and beyond to make this tour a success. Tour West is very lucky to have him working for you.”

“Could not ask for a better driver and guide. Took the three day, will do four next season. Thank you. Thank you. Thank you.”

”Both the driver and escort were very knowledgeable, personable, instructive and informative. Very good trip. Will do again!”

-Motorcoach Tour Passengers, Puerto Penasco

“Betty and Jack are a class act. I love Betty’s sincere caring for all the passengers. She is my favorite escort.”

“Jack was the best driver we’ve ever had.”  The first day was perfect. As for the show scheduling problem on day two, the driver and escort handled the issue well, and we got to see Hollywood.”

-Motorcoach Tour Passengers, Jeopardy & Wheel of Fortune

“Great trip. Driver Rocky and escort Carol friendly and helpful, answered all our questions. San Diego is a great city, so much to see and do at attractions. Hotel was excellent. All good, we’d do it again.” -Motorcoach Tour Passengers, San Diego Overnight

“Betty was so fabulous. She set a calm, relaxed tone for the trip. Garth was an excellent driver and always pleasant.” -Motorcoach Tour Passenger, Rose Parade Yuma B, December 31 – January 2, 2016

“Madonna and Jack are responsible for making this an outstanding experience. Your company is lucky to have them! We would love to tour with Madonna and Jack again.”

-Motorcoach Tour Passengers, Red Rock Balloon Rally

“This was the most awesome show I have seen!” -Motorcoach Tour Passenger, Barleens Arizona Opr

“We had a great time and our driver was once again amazing!!!” -Dale, November

“I wasn’t actually on the bus this year, but I did speak to many of the participants who had nothing but good things to say about both the bus and driver. Everyone indicated that the trip down to Yuma was good. The bus was always on time. We look forward to using your bus again in 2016, when we host our next Tour. Thanks!” -Anthony, Farm Credit Services Southwest

“I just wanted to say thank you all for the last minute changes in the shuttle yesterday. Getting 120 high schools to a campus two hours from the airport is no small feat and we could not have done it without you. We are consistently impressed by your commitment to customer service and patience and flexibility as we work out one issue after the next.
Thanks you much on behalf of the whole Verde Valley School faculty!!!
I will be in touch to book our Thanksgiving break charter bus in late September.” -Sarah

I just wanted to express my extreme gratitude to both you and Paul Bickett for the level of understanding and accommodation you made for us yesterday. We had a bit of an airport fiasco – we have a group of 13 Chinese exchange students who were attempting to navigate the airport and their flight was delayed almost three hours! As you can imagine, communicating this information and figuring out how to get them to the school was a complicated, convoluted situation. I seriously do not know what we would have done had you not been so willing to both completely change our pickup time but, for Paul to so patiently wait for such a long time. It was far beyond the call of duty. Because of this, we were able to get everyone were they needed to be.
Thanks again and please pass along my extreme gratitude towards Paul. Have a good rest of your week! All my best. -Sarah

“Always enjoy our Tour West Tours, whether 2 days or 12 days”. “Have traveled with Tour West many times. Always been satisfied. Was pleased to see Loren as driver.” -Passengers, Laughlin

“This was the best and most fun trip I’ve been on in my 40 years of group travel. Loved the mass, interpretive center, Mission San Juan Capistrano. Enjoyed everything we saw and did.” -Passenger, Christmas California Style

“Thank You!! Before the calendar fills I wanted to express my thanks to your company for allowing the Branson, Mo tour to take place. I have been trying to get there for the past 35 years and “it finally happened, thanks; to your company.” The driver and hostess were outstanding. The kindness and concerns they shared with each one of us, made us feel very important. What a terrific team, the Carlson’s. I have taken several of the shorter trips with Tour West and this was my first longer one. I have been so pleased with the entire 10 days because of your staff and mission to take care of the passengers. I appreciate your support and confidence in what your present to your guests. Once again thank you for making this memory one of my best.”

-Janice Bailey, Yuma

“I wanted to take a minute and thank everyone from Tour West America for the outstanding service for providing the transportation for the Phoenix Arizona Temple Open House and Dedication. Over the 20 day period of the open house we moved over 138K visitors to the open house. Comments we frequently received were around how smooth the operation ran and how nice the coaches were. During the dedication day we efficiently moved approximately 3000 people to and from the off-site parking to the temple without causing delays or long lines and waiting. Across the board and without exception your staff was outstanding. I need to especially thank you personally, Jenny, David, and Dewy. Everyone was professional, experienced, and above all easy to work with. It was a pleasure working with Tour West America on this important event and we couldn’t have been happier with the service provided. Please extend our appreciation to all of your staff.”

-Bart Winters, Phoenix Arizona Temple Open House Parking and Transportation Committee

“In a word, all three drivers were outstanding. They were helpful, courteous, patient, drove safely, and professional from beginning to end. They were at our school plenty early, were ready to assist us immediately, and helped us feel comfortable and safe for our trip. Personally, I was on the middle bus of the three, and my driver was probably one of the best drivers I’ve dealt with over the years. Barret went above and beyond from beginning to end. As concerned as many parents were with sending their children on a long bus ride (especially considering the tragedy with the high school students that took place in northern California just days before our trip), all of your drivers put our parents mind at ease throughout the trip. We communicated via Twitter throughout the trip to let our parents know how well our traveling was going and it really helped our parents realize their children were in the hands of professionals. Job well done!! Thank you and we look forward to next year!” -Jerry, Grayhawk Elementary School

“As a Park Ranger at Grand Canyon I have seen lots of different bus drivers… shirt tails out, texting rather than listening, half falling asleep… BUT, I have also encounter superior drivers. Mike H. has joined me the last two days bringing school field trips to the park. The first day he watched, smiled, and soaked it all in. As soon we saw each other today, he jumped right in to assist me in ways that helped the groups function smoothly. He definitely went over and above.” -Nancy, Grand Canyon National Park

“Your drivers were wonderful! The trip was smooth and we had no issues. The drivers were both on time and personable. I would be happy to work with them again. We had a great trip!” -Ali, Desert Springs Elementary School

“I would like to take the time to express the sincere gratitude if myself (a care giver to a resident) – and the other 9 passengers on board. This was a senior population (85+) that took part in this outing. Many had walkers, wheelchairs and many demanding requests. From the moment we were greeted by Mike H. we knew we were in good hands. He explained everything clearly and loudly so everyone was able to hear and understand. He was very sick, but he didn’t allow that to stand in the way of him providing superb service. He really put our residents at ease thru the entire trip. What a remarkable employee. Being a senior population (85 and older) – they had many needs – and he executed them flawlessly. He was on time for everything – nice, crisp, and clean uniform – and a smile that made everyone feel as though he cared. Please take the time to recognize Mike H. for his a-class service. We certainly will be looking to use your services again due to the remarkable services we received. Thank you, again, Mike H. You are wonderful, and we appreciate you!!” -Jessica, Sierra Pointe

“What a great driver and the best escort ever – he knows a lot. We learned a lot – can write a book now!” -Twin Arrows Overnight and Grand Canyon passenger

“This was a wonderful trip! Enjoyed every bit of it. The driver (Tom) and escort (Peg) were just wonderful. I would do another trip with you because of them.” -Puerto Penasco passenger

“Had so much fun! Just did your Nascar trip last week. Will do both again.” -Debra Singer, Price Is Right Yuma departure

“Lavonne took good care of us, did an excellent job. Enjoyed her and the tour very much.” -Barbara and Bob Black, Catalina Island