No, seasonal discounts are available – ask one of our representatives for details.

We suggest reserving your motor coach as far in advance as possible to make certain the equipment is available. Many of our busy days sell out months in advance. Last minute bookings can be accommodated based on availability with 24-hour notice.

We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and checks via mail or in person. Cash is ONLY accepted in person. Please see Policies and Procedures for full Methods of payment information.

Tour West America requires a deposit amount of 10% with a $100 minimum. If the group must cancel the motorcoach, the deposit is refundable as long as the trip is canceled 72 hours or more prior to departure. For cancelations made within 24 and 72 hours of departure the full charter price up to a maximum of $500 will be charged. Cancelations made within 24 hours of departure are charged the full charter price up to a maximum of $1000.

Your balance is due 30 days prior to departure.

Driver gratuities are NOT included in our rates and are left up to your discretion but our operators would appreciate the compliment.

Generally, a tip of 10% of the charter price or $2-$3 per person per day is suggested for the driver operator.

No. There is no sales tax in addition to the quoted prices.

The driver normally takes care of their meals, though if you wish to include the driver in group meals that is appreciated. We do normally ask the group to take care of the driver’s lodging, as it is beneficial to have the driver at the same hotel as the group and many times the group gets a better rate than an individual at hotels. Drivers must have a private room with private restroom and bathing facilities. Drivers may not stay in a room with a person from your group. In the case of multiple drivers there must be separate rooms for each driver.

Under DOT regulations, carriers are required to ensure their drivers are fully qualified. All of our drivers hold a current Commercial Driver’s License with a passenger endorsement, undergo a complete physical, and hold a valid medical certificate. We do random drug testing of our drivers, which is in compliance with DOT regulations.

Tour West America carries the 5 million dollars combined, single-limit liability coverage required by the Federal Department of Transportation. We are happy to provide you with a certificate of insurance that includes the amount we are covered for and effective policy dates.

Tour West America boasts an extremely low road failure rate, due to our preventive and stringent maintenance program. However, anything mechanical can fail at any time. Tour West America is well networked with local and regional area carriers to allow for a rapid response. Whatever the delay our maintenance and dispatch personnel are available 24 hours a day to provide solutions. Our #1 goal is to minimize passenger discomfort and delay.
Refer to our Safety page for more information.

Should an accident or a physical emergency occur, contact 911 immediately. Our drivers have been trained in the steps to take in case of an accident.

While every effort is made to ensure your trip goes smoothly as planned, sometimes unforeseen issues may arise. Tour West America equips each motorcoach with the Saucon TDS system allowing it to monitor and pinpoint where your coach is and to expedite servicing the vehicle and getting you back on the road. If Tour West America has made additional arrangements for you such as hotel, meal, and entertainment options, communication will be made by your Tour West America representative traveling with you or by one of our 24/7 emergency staff.

While every effort is made to ensure your trip goes smoothly as planned, sometimes unforeseen issues may arise. Tour West America equips each motorcoach with the Saucon TDS system allowing it to monitor and pinpoint where your coach is and to expedite servicing the vehicle and getting you back on the road. If Tour West America has made additional arrangements for you such as hotel, meal, and entertainment options, communication will be made by your Tour West America representative traveling with you or by one of our 24/7 emergency staff.

Our drivers have been trained in the steps to take in case of a breakdown or needed repair. On call managers are assigned on a 24/7 schedule to assist a group should a repair need or breakdown occur. Our motorcoach suppliers provide a 24/7 emergency call center to assist with technical problems, towing services, maintenance facilities and replacement equipment. Our membership in the American Bus Association (ABA) and the United Motorcoach Association (UMA) provide a nationwide network to enable Tour West America to replace a vehicle wherever one may be needed. Every effort will be made to ensure passengers safety, comfort and to incur the least possible impact on their itinerary.

Yes, please let us know if you would like to request a driver and we will make every effort to meet your request. Unfortunately, not all requests can be granted but you can have confidence in knowing that you will have a professional, safe driver.

Yes, our coaches operate 24 hours a day. So if you prefer to drive through the night and arrive at your destination in the morning we can accommodate your group.

Yes, the driver will make periodic stops en route to rest and stretch. The operator will also accommodate the groups request to stop along the way. In order for Tour West America to provide you with the best possible service please supply the sales office with a list of any possible stops so the driver can be informed prior to your departure.

Sure! We encourage you to bring food and drink items. We want your charter to be as comfortable and pleasurable as possible. If you desire, we can provide snacks and beverages of your choice for an additional charge. Contact us for details.

Yes, you can. Canned beverages are O.K. but no kegs or bottles please. Just like food and other drinks, we ask you to keep the motorcoach clean. We charge a $1000.00 refundable deposit when alcoholic drinks are on board to cover any extra cleaning that may be required.

Yes. You may bring coolers with you to store both drinks and food. For safety reasons, they cannot obstruct the aisle and must be stored under your seat or on an empty seat.

No. Federal law prohibits smoking while on board the motor coach. If your group wishes to smoke, we will be glad to make rest stops as needed.

Yes, four of our full size coaches have a wheelchair lift and securements for up to two wheelchairs.

No, we are exclusively a charter operation for groups who charter the complete coach to go to the destination of their choice.

We travel the United States, Canada and Northern Mexico. We can assist your group with round trips and/or one-way transfers.

Yes, all of our motor coaches are restroom equipped. You may visit the “our fleet” page online for more information about our coaches.

All of our coaches are equipped with DVDs, AM-FM radios, CD players, PA systems, reclining seats and of course air conditioning and some with WiFi. Feel free to bring your favorite videos to watch while traveling.