FAQ

mesa bus rental

FAQ – Charter A Bus

Each trip is calculated based on your itinerary. Several factors go into generating a price for a trip. We consider diesel (fuel) prices, distance of your trip, overnight stays, number of drivers used, and the number of coaches chartered. A detailed itinerary will guarantee you the most accurate price. But do not worry if you are unsure of your plans, we can still help you with an estimate that can be updated as your trip is finalized.
No, seasonal discounts are available – ask one of our representatives for details.
We suggest reserving your motor coach as far in advance as possible to make certain the equipment is available. Many of our busy days sell out months in advance. Last minute bookings can be accommodated based on availability with 24 hour notice.
We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and checks via mail or in person. Cash is ONLY accepted in person. Please see Policies and Procedures for full Methods of payment information.
Tour West America requires a deposit amount of 10% with a $100 minimum. If the group must cancel the motorcoach, the deposit is refundable as long as the trip is cancelled 72 hours or more prior to departure. For cancellations made within 24 and 72 hours of departure the full charter price up to a maximum of $500 will be charged. Cancellations made within 24 hours of departure are charged the full charter price up to a maximum of $1000.
Your balance is due 30 days prior to departure.
Driver gratuities are NOT included in our rates and are left up to your discretion but our operators would appreciate the compliment.
Generally, a tip of 10% of the charter price or $2-$3 per person per day is suggested for the driver operator.
No. There is no sales tax in addition to the quoted prices.
The driver normally takes care of their own meals, though if you wish to include the driver in group meals that is appreciated. We do normally ask the group to take care of the driver’s lodging, as it is beneficial to have the driver at the same hotel as the group and many times the group gets a better rate than an individual at hotels. Drivers must have a private room with private restroom and bathing facilities. Drivers may not stay in a room with a person from your group. In the case of multiple drivers there must be separate rooms for each driver.
Under DOT regulations, carriers are required to ensure their drivers are fully qualified. All of our drivers hold a current Commercial Driver’s License with a passenger endorsement, undergo a complete physical, and hold a valid medical certificate. We do random drug testing of our drivers, which is in compliance with DOT regulations.
Tour West America carries the 5 million dollars combined, single-limit liability coverage required by the Federal Department of Transportation. We are happy to provide you with a certificate of insurance that includes the amount we are covered for and effective policy dates.
Tour West America boasts an extremely low road failure rate, due to our preventive and stringent maintenance program. However, anything mechanical can fail at any time. Tour West America is well networked with local and regional area carriers to allow for a rapid response. Whatever the delay our maintenance and dispatch personnel are available 24 hours a day to provide solutions. Our #1 goal is to minimize passenger discomfort and delay.
Refer to our Safety page for more information.
Should an accident or a physical emergency occur, contact 911 immediately. Our drivers have been trained in the steps to take in case of an accident.
While every effort is made to ensure your trip goes smoothly as planned, sometimes unforeseen issues may arise. Tour West America equips each motorcoach with the Saucon TDS system allowing it to monitor and pinpoint where your coach is and to expedite servicing the vehicle and getting you back on the road. If Tour West America has made additional arrangements for you such as hotel, meal, and entertainment options, communication will be made by your Tour West America representative traveling with you or by one of our 24/7 emergency staff.
Our drivers have been trained in the steps to take in case of a breakdown or needed repair. On call managers are assigned on a 24/7 schedule to assist a group should a repair need or breakdown occur. Our motorcoach suppliers provide a 24/7 emergency call center to assist with technical problems, towing services, maintenance facilities and replacement equipment. Our membership in the American Bus Association (ABA) and the United Motorcoach Association (UMA) provide a nationwide network to enable Tour West America to replace a vehicle wherever one may be needed. Every effort will be made to ensure passengers safety, comfort and to incur the least possible impact on their itinerary.
Should an accident or a physical emergency occur, contact 911 immediately. Our drivers have been trained in the steps to take in case of an accident.
Yes, please let us know if you would like to request a driver and we will make every effort to meet your request. Unfortunately not all requests can be granted but you can have confidence in knowing that you will have a professional, safe driver.
Yes, our coaches operate 24 hours a day. So if you prefer to drive through the night and arrive at your destination in the morning we can accommodate your group.
Yes, the driver will make periodic stops en route to rest and stretch. The operator will also accommodate the groups request to stop along the way. In order for Tour West America to provide you with the best possible service please supply the sales office with a list of any possible stops so the driver can be informed prior to your departure.
Sure! We encourage you to bring food and drink items. We want your charter to be as comfortable and pleasurable as possible. If you desire, we can provide snacks and beverages of your choice for an additional charge. Contact us for details.
Yes you can. Canned beverages are O.K. but no kegs or bottles please. Just like food and other drinks, we ask you to keep the motorcoach clean. We charge a $1000.00 refundable deposit when alcoholic drinks are on board to cover any extra cleaning that may be required.
Yes. You may bring coolers with you to store both drinks and food. For safety reasons they cannot obstruct the aisle and must be stored under your seat or on an empty seat.
No. Federal law prohibits smoking while on board the motor coach. If your group wishes to smoke, we will be glad to make rest stops as needed.
Yes, one of our full size coaches has a wheelchair lift and securements for up to two wheelchairs.
No, we are exclusively a charter operation for groups who charter the complete coach to go to the destination of their choice.
We travel the United States, Canada and Northern Mexico. We can assist your group with round trips and/or one-way transfers.
Yes, all of our motor coaches except the 31 seat mini and 16 seat shuttle rentals are restroom equipped. You may visit the “our fleet” page online for more information about our coaches.
All of our coaches are equipped with DVDs, AM FM radios, CD players, PA systems, reclining seats and of course air conditioning and some with WiFi. Feel free to bring your favorite videos to watch while traveling.

FAQ – Join a Tour

If your group is 10 passengers or more and you are within the scheduled areas, then we will be happy to provide you a group pick-up. Some locations will require 20 passengers, at the discretion of the tour manager.
If you live directly along the route of a scheduled departure, let’s say El Centro, CA and you wish to join a Yuma departure going to San Diego, then that is easily accomplished.
Then you will be referred to our Special Group Department and other choices will be presented to you.
Terrific! We love to customize itineraries for groups. Many times these ideas later become scheduled trips. Special Groups will assist you with all the planning including itineraries, flyers, and even a private presentation to your group.

Normally there will be no changes. What you read is what you get. Occasionally, due to circumstances such as weather or traffic, the arrival times may be earlier or later. We reserve the right to alter the sequence of activities or change accommodations to a comparable property.

Seats are assigned when you make your reservation. Please mention any special request at that time. If you wish to be seated with other passengers, try to make your reservations at the same time, or within a few hours of one another. On trips of five or more days in duration, seating will be rotated once a day. Your tour director will explain the process.

If you have special requests regarding your accommodations, please mention these when you make your reservation. We will forward these requests to the hotel. There is, however. no guarantee that the hotel will be able to accommodate all requests. The sooner you submit the request, the more likely it will be met. The hotel makes room allocation decisions. If you are dissatisfied with any aspect of your room, please see the hotel desk.

For your convenience rest stops are made every 2-3 hours for a meal, snack, or just a leg stretch.

You are welcome to bring a small hard sided cooler with you for your convenience.
For the comfort of all passengers consumption of alcoholic beverages is NOT permitted onboard.
We use the term “no host” to indicate meals or attractions that are not included in the tour price. In other words, you will pay for these directly.
Always dress comfortably and casually. Remember you are on vacation! Wear shoes fit for the task. Dress in layers if you are heading for the high country or near the ocean. We will advise you in the trip brochure if anything different is recommended.

If you have concerns that the tour may be too physically demanding for you, please discuss these concerns with a reservationist. Some tours may not be suitable because they require more walking and/or standing that you are able to do. If you use a walker, cane or crutches, the terrain may be too uneven. Please note that you may not normally remain on the bus if you choose to opt out of an activity. Federal regulations do not allow the driver to leave the bus with unattended passengers on board, and the driver may need this time to attend to his/her own personal needs or perform tour-related responsibilities away from the bus.

For the comfort of your fellow travelers, avoid wearing strongly scented perfumes and after shaves. Many poeple have adverse reactions to scents, especially in enclosed spaces.
Cameras are great but may not be welcome in certain indoor venues. Always remember your meds. Back up prescriptions too, if your meds are vital. Bring whatever will make you comfortable for the trip, perhaps a pillow if the trip is long, or a favorite book or magazine. Not all coaches are equipped with foot rests. If you are short, bring a small collapsible stool or other object to place under your feet. A blanket or jacket will keep you warm if you find the bus cool — your internal thermometer may differ from the others. You may wish to bring water and snacks. We often make comfort stops at fast food restaurants and travel centers, so if this type of food is not to your liking, feel free to pack your own.
A DVD is often played during the return (after dark) portion of the trip, however this is not a given. Not all buses are equipped with DVD players. Many passengers bring reading materials, personal music players with earphones, craft projects, puzzles and games to occupy themselves during long drives, and especially on driver-guided tours.
The gratuity for our driver and/or escort is not included in the pricing: $3 to $5 per tour day EACH for the driver and escort is customary for a job well done. When purchasing meals tip as you normally would. Meals included in the tour will have the gratuity included.

Hotel baggage handling is not always included. You may have to carry your own bags to your room. We suggest you pack lightly, and use a rolling suitcase.

In Yuma

Tour West America  Office: 333 Main Street.  Enter from Maiden Lane, the street behind the office, parellel to Main. Park in spaces east of the sidewalk, close to Maiden Lane.

O’Reillys: 11274 S Fortuna Rd. Park in the MAIN parking lot behind  O’Reilly Auto Parts and Pioneer Express Lube.

In Apache Junction

$0.99 Store: 3003 W Apache Trail Meridian & Apache Trail Park close to the .99 Sign.

In Mesa

Village Inn: 6813 E Main, Mesa Corner of Power & Main

Tour West America  Office: 4442 E University Dr, east of Greenfield

In West Valley

Litchfield Road Denny’s: 1218 N Litchfield Rd, Goodyear, AZ 85338

For selected tours, we offer pick-ups in Sun City and Sun City West.

Mexico Travel:

Mexico Travel requires a valid passport to re-enter the USA.
Yes. We suggest you have prescriptions issued by an American doctor for ease of re-entry. You may only purchase medications for yourself, and you are limited to a three-month supply.
Small US bills are good for street vendors. Credit cards are accepted in most stores and restaurants. ATM’s provide pesos at the best exchange rate.
US Customs allows you to bring back 1 liter of the hard stuff per legal age adult.

Motorcoach Department

  • (480) 237-8888
  • (800) 900-8687
  • (480) 237-8893
  • 4256 E Elwood Street, Phoenix, AZ 85040
After Hours Dispatch/Emergency
  • (602) 759-5150
Office Hours
  • 9am - 5pm M-F

Yuma, Arizona Tour Office

  • (928) 783-8888
  • (800) 706-8687
  • (928) 343-9295
  • 333 S Main Street, Yuma, AZ 85364
Phone Reservation and Office Hours
  • 9am - 4pm M-F

Mesa, Arizona Tour Office

  • (480) 854-2222
  • (480) 854-6979
  • 4446 E University Drive, #113, Mesa, AZ 85205
Phone Reservation and Office Hours
  • 9am - 4pm M-F